Storing Fine Chocolate

Our confections will maintain their quality for up to two weeks when kept in a cool, dry environment. You may refrigerate them in an air-tight container for up to four weeks.

Enjoying Your Purchase

To fully enjoy the aroma, flavor, and texture of fine chocolate, allow it to come to room temperature before serving.

Shipping

Standard & Overnight

We ship via the US Postal Service and offer Standard (Priority) and Overnight shipping. To ensure that product quality is not jeopardized by improper storage conditions of the carrier, we do not ship over weekends.

Overnight delivery requires an acceptance signature. Standard (Priority) delivery does not require a signature and, therefore, we can only provide confirmation of delivery date and time.

Shipments to warmer climates or during warmer months require chilled packaging and overnight delivery. Applicable overnight shipping charges apply, but there is no additional charge for the chilled packaging. We will only guarantee the condition of your purchase when shipping overnight. If you choose Standard (Priority) shipping, we cannot guarantee the condition of the product.

When sending a gift, please inform the recipient to expect the delivery, as we are not responsible for packages left unattended, or circumstances outside our control at the destination.

Courier Service

Courier service is available in the metropolitan Washington DC area. Please call us to arrange for this service.

International Shipping

Currently, orders from our online store can only be shipped within the United States. If you would like a delivery outside the US, please call us at 202-387-COCO to make arrangements. International shipping is also via the US Postal Service. Barring customs delays, most packages arrive within five days. We are unable to guarantee delivery or provide an exact timeframe for delivery.

Refund Policy

Due to the nature of our products, all sales are final. Exceptions can be made if the product arrives damaged due to packaging mistakes made before shipping. Please email to sales@TheCocoaGallery.com within seven days of purchase for consideration of a refund.

Privacy Policy

Consent

Please read this Privacy Policy carefully. Each time you visit our site, you consent to the collection, use, disclosure, and processing of Personal Information in accordance with this Privacy Policy. If you provide any Personal Information that relates to another person, you hereby state and agree that you have obtained proper consent from such person for the use, disclosure, and processing of such Personal Information as described in this Privacy Policy.

Information We Collect

We collect your personal information because it helps us deliver a superior level of customer service. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

We collect personal information in the following ways:

When you sign up for our mailing list;
When you purchase products; or
When you create and account in our online store.

Disclosure of Personal Information

We do not disclose Personal Information, except as otherwise provided in this Privacy Policy and expressly permitted by law. We also may disclose Personal Information as necessary or appropriate:

to protect the security of the Site;
to protect ourselves and ACKC, LLC against liability;
to respond to subpoenas, judicial processes, or legitimate requests by law enforcement officials;
if we believe in good faith that the law requires it;
to the purchaser in connection with any sale, assignment, or other transfer of all or a part of our business or company; or
where we believe in good faith that it is in the interest of the health, safety or protection of any third party.

Changes To This Privacy Policy

We reserve the right to change this Privacy Policy from time to time and in our sole discretion, except where prior notice or consent is required by law. If the Privacy Policy for this Site changes, the revised Privacy Policy will be posted at the “Policies & Info” link on the Site’s home page.

Online Store Security

Transmissions over the Internet cannot be guaranteed 100% secure or error-free. As a result, we do not, and cannot, guarantee the security, accuracy, or completeness of Personal Information. However, we do maintain reasonable physical, electronic, and managerial procedures to protect Personal Information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access.

Checkout and user account access in our online store are via Secure Sockets Layer (SSL) encryption. To make purchases from our online store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, Mozilla Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

Order payment processing is performed in real-time, when your submit your order. Therefore, we do not store your credit card information in our system.

Cookies & Other Technologies

As is standard practice on many corporate websites, we use“cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications.

If, however, you prefer not to enable cookies, please note that certain features of our website will not be available.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We will not use the information collected to market directly to that person.